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Simulator Maintenance Technician

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Business Unit Collins Aerospace Req ID 01400371 Date posted 06/01/2020 City Warner Robins State/Province Georgia Country/Region United States

Date Posted:

2020-05-19-07:00

Country:

United States of America

Location:

HGA34: Warner Robins, GA 1000 Corporate Pointe, St 1450 , Warner Robins, GA, 31088-3430 USA

At Collins Aerospace, we’re dedicated to relentlessly tackle the toughest challenges in our industry – all to redefine aerospace.

Created in 2018 through the combination of two leading companies– Rockwell Collins and United Technologies Aerospace Systems – we’re driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.

We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.


Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions — whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you’ll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today.Role Overview
This position is for a Product and Technical Service technician who is under direct supervision. Uses standard procedures to respond to basic customer inquiries related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased. Facilitates technical training and product briefing with customers, vendors and company representatives. Applies basic skills in the execution of existing procedures.

Primary Responsibilities:
• Works under direct supervision to provide product and technical support.
• Uses standard procedures to respond to basic customer inquiries related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
• Facilitates technical training and product briefing with customers, vendors and company representatives.
• Distributes technical documentation to improve the level ofon-site maintenance and timely processing of product fault.
• Coordinates technical service activities between customers, customer service representatives, sales representatives and field staff.
• Coordinates with Customer Service representatives to identify customer training and support needs.
• Resolves issues surrounding installation, usage, upgrade and training on products.
• Provides on-site support as needed.
• May resolve technical problems in a call center/help desk environment or through customer escalation.
• Completes proper documentation of issues.
• Not responsible for sales activities.

Qualifications

Preferred Qualifications:

Basic Qualifications:
This position requires an HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 2 years of relevant experience.In the absence of a HS diploma, GED or AA/AS degree, 4 years of relevant experience is required.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Some of our competitive benefits package includes:
• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution
• Tuition reimbursement
• Life insurance and disability coverage
• And more

Apply now and be part of the team that’s redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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