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Customer Service Representative II

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Business Unit Collins Aerospace Req ID 01419766 Date posted 02/22/2021 City Tanauan City State/Province Batangas Country/Region Philippines

Date Posted:

2021-01-26-08:00

Country:

Philippines

Location:

Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines

Primary Responsibilities:

  • Working hours of 1PM to 11PM
  • Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick leaner and open minded.
  • Receipt, review and processing of customer orders, RFQs and discrepancies in accordance with standard terms and conditions or customer specific contractual obligations.
  • Extensive internal interface with various support organizations within the organization.
  • Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately.
  • Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedite requests, the implementation of contract modifications to standard work and other customer requests as needed.
  • Responsible for assisting with timely payment from customers.
  • Participate in continuous improvement initiatives.
  • Documented success in maintaining a high level of ownership towards assigned responsibilities
  • Ability to train and develop others around them in areas of expertise
  • Non-traditional working hours may be required as needed.

Basic Qualifications:

  • Bachelor’s degree OR
  • In absence of a degree, 6 years of relevant experience is required
  • Experience resolving customer complaints and problems.
  • Previous work within an office environment and team management.
  • MS Word, Excel, PowerPoint proficient.
  • Strong numerical, written, and verbal communication and reasoning skills.

Preferred Qualifications:

  • Manufacturing and Supply Chain experience.
  • Customer Account management experience.
  • Good working knowledge of aviation and aerospace industry.
  • Experience using SAP ERP software.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers, and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility. 

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes: 

  • HMO and Dental Coverage
  • Tuition reimbursement
  • Life and group insurance
  • Shuttle Service
  • Meal Allowance
  • Retirement Benefits as early as five years
  • And more!

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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