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Field Service Technician

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Business Unit Collins Aerospace Req ID 17876 Date posted 01/16/2020 City Bogota State/Province Cundinamarca Country/Region Colombia

Requisition ID: [[17876]]

Hiring Manager: [[Javier Toloza]]

Buscamos un [[Field Service Technician]]  que se integre al equipo en [[Bogota, Colombia]]. 

Job Summary

Provides second-tier technical support to internal and/or external customers either remotely or at the customer's desk regarding the installation, operation, move, configuration, customization, and usage of client hardware, software, network, and telecommunications systems.

Job Responsibilities
  • Reports to the Site Manager; is supervised by Lead Technicians.
  • Troubleshoot and identify hardware errors.
  • Responds to any trouble calls from within the airport .
  • Is trained in applications usage and can provide end user assistance.  May also suggest when additional user training is required.
  • In most cases is not expected to repair equipment on the spot unless some simple procedure clears the fault. Otherwise the technician will replace the inoperative equipment with a unit from the spares pool and will maintain appropriate records.
  • Run tests after solution implementation.
Basic Qualifications
  • Possess a minimum of 2 years of experience in related field
  • Experience with asset, spares and consumables management
  • Possess troubleshooting skills, and the ability to identify hardware errors
  • Trained in applications usage, provides assistance to end users
  • Ability to works with L3 to install and test fixes
  • Understands SLAs, severity levels, and industry best practices 
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