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Customer Service Representative

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Business Unit Collins Aerospace Req ID 01425408 Date posted 04/07/2021 City Monroe State/Province North Carolina Country/Region United States

Date Posted:



United States of America


HNC12: Customer Services - Monroe 4115 Corporate Center Drive, Monroe, NC, 28110 USA

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers, and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!

Primary Responsibilities:

  • Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick leaner and open minded.
  • Receipt, review and processing of customer orders, RFQs and discrepancies in accordance with standard terms and conditions or customer specific contractual obligations.

  • Extensive internal interface with various support organizations within the organization.

  • Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately.

  • Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedite requests, the implementation of contract modifications to standard work and other customer requests as needed.

  • Responsible for assisting with timely payment from customers.

  • Participate in continuous improvement initiatives.

  • Documented success in maintaining a high level of ownership towards assigned responsibilities

  • Ability to train and develop others around them in areas of expertise

  • Non-traditional working hours may be required as needed.

Basic Qualifications

  • Bachelor’s degree OR

  • In absence of a degree, 6 years of relevant experience is required

Preferred Qualifications

  • Experience resolving customer complaints and problems.

  • Previous work within an office environment and team management.

  • MS Word, Excel, PowerPoint proficient.

  • Strong numerical, written, and verbal communication and reasoning skills.

  • Manufacturing and Supply Chain experience.

  • Customer Account management experience.

  • Good working knowledge of aviation and aerospace industry.

  • Experience using SAP ERP software.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility. 


Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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