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Warranty Department, Customer Data Management

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Business Unit Collins Aerospace Req ID 01455090 Date posted 06/08/2021 City Cedar Rapids State/Province Iowa Country/Region United States

Date Posted:

2021-06-02-07:00

Country:

United States of America

Location:

HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA

This position is primarily responsible for serving as a customer liaison for assigned Collins Aerospace customers and providing operational support of Collins Aerospace warranty department administrative activities.  The Collins Aerospace warranty department provides aircraft registration and warranty claim support services for a global customer base. The market focus is OEM’s, Airlines, Dealers, Distributors, and third-party repair shops. This position has direct responsibility for customer metrics such as on time delivery and customer acceptance/satisfaction. This role directly affects the relationship between the company and the customer.

Job Description:

  • Performs duties related to overall customer service including new aircraft warranty certificates and managing warranty claims requests.

  • Support global service and support team daily by answering and researching warranty related questions and issues.

  • Responsible for maintaining quality and consistency of service by documenting and identifying trends in customer service needs.

  • Performs onsite services for Aftermarket clients. Installs new equipment and services, maintains / services and upgrades existing equipment.

  • Provides instruction and education regarding products or equipment usage to customers and internal employees.

  • Designs and manages product training for customers and staff.

Basic Requirements:

  • AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience.

  • OR In the absence of a HS diploma, GED or AA/AS degree, 8 years of relevant experience is required

  • OR A Bachelor’s degree in the appropriate discipline and less than 2 years of relevant experience.

Preferred Requirements:

  • Experience in a customer service environment with the ability to drive problems to resolution is a must.

  • Applicants must be able to work independently with little supervision. Proficiency in Microsoft tools required (Excel, Word, Power Point, Access and Project).

  • Intermediate data analysis skills with the ability to effectively apply results in problem solving and decision making preferred.

  • Prior experience with SAP Business Warehouse tools and data modeling would be desirable but are not required.

  • Candidates must be able to demonstrate a high level of drive and creativity in order to provide Collins leadership with the necessary information to determine/execute both strategic and operational initiatives.

  • Candidate must possess excellent communication skills and have the ability to work closely will all levels of the organization on a regular basis, specifically Director level.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
  • Employee Scholar Program, tuition reimbursement program
  • Life insurance and disability coverage
  • Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
  • Ovia Health, fertility and family planning
  • Employee Assistance Plan, including up to 5 free counseling sessions
  • Incentives for a Healthy You
  • Bright Horizons, back-up child / elder care and college coach resources
  • Autism Benefit
  • Doctor on Demand, virtual doctor visits
  • Adoption Assistance
  • Teladoc Medical Experts, second opinion program
  • And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

  • Background check and drug screen required (every external new hire in the U.S.)
  • Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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