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Senior Technical Support, Operations Center

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Business Unit Collins Aerospace Req ID 01403897 Date posted 06/29/2020 City Annapolis State/Province Maryland Country/Region United States

Date Posted:



United States of America


HMD31: Annapolis, MD 2551 Riva Road , Annapolis, MD, 21401-7435 USA

This role is responsible for providing support in the Network Operations Center (NOC). The candidate selected for this position will be responsible for the effective operation and maintenance of products and services. 

Primary Responsibilities:

  • Provide Tier III Technical Support to the NOC ensuring uninterrupted unimpaired service of IMS Transport Messaging and GLOBALink systems.

  • Troubleshoot and provide engineering solutions for new service implementations equipment installation and configuration and fault restoration. Analyze issues to provide high reliability data communications.

  • Provide technical assistance and support to a Cisco based MPLS network with 10 core sites and 1000+ remote sites.

  • Assist and support the NOC Incident Management staff in fault isolation procedures.

  • Provide operational support to implementation and engineering efforts within IMS’s wide area network (WAN) and server farm environments.

  • Work with onsite field technicians or service provider staff to isolate faults and correct any network or service affecting failure.

  • Provide technical leadership to less experienced members of the NOC.

  • Ability to work in a 24x7 operations center standard second & third shift with possibility of rotating weekends and on call rotation.

  • Other duties as assigned.

Basic Qualifications:

  • Experience and being highly skilled in the following: IP routing (BGP & OSPF); Hot Standby Router Protocol (HSRP); Network Address Translation (NAT) and Dynamic Multipoint VPN (DMVPN). 

  • Experience troubleshooting and configuring network hardware devices to include routers, switches, firewalls and servers.

  • Experience troubleshooting technical issues that have been escalated to Tier II and Tier III support in a 24x7 hour operational environment.

  • This position requires a Bachelor’s degree and 5 years of relevant experience OR  an Advanced degree and 3 years of relevant experience OR in the absence of a degree, 9 years of relevant experience is required.

  • Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position.

Preferred Qualifications:

  • RF systems troubleshooting.

  • Working knowledge of troubleshooting tools including sniffers, Nexus trace, Net Scout, and knowledge of basic UNIX command structure.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance

  • Three weeks of vacation for newly hired employees

  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

  • Tuition reimbursement

  • Life insurance and disability coverage

  • Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal

  • Ovia Health, fertility and family planning

  • Employee Assistance Plan, including up to 5 free counseling sessions

  •  Redbrick - Incentives for a Healthy You

  • Autism Benefit

  • Doctor on Demand, virtual doctor visits

  • Adoption Assistance

  • Best Doctors, second opinion program

  • And more! 

 Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.


  • Background check and drug screen required (every external new hire in the U.S.)

  • Drug Screen only performed on re-hires who have been gone for more than 1 year 

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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