Senior Network Operations Manager, FAA ProgramsApply Now
Country:United States of America
Location:HMD31: Annapolis, MD 2551 Riva Road , Annapolis, MD, 21401-7435 USA
The role is responsible for providing support to the Federal Aviation Administration’s (FAA) Enterprise Network Services (FENS) program. The FENS program will manage a team of approximately 100 networking professionals supporting over 42,000 services/circuits providing highly-available, secure networking capabilities required by the FAA to support its continuing mission of providing the safest, most efficient aerospace system in the world.
Responsible for the performance, operation, and maintenance of all services and enterprise-level functions provided under the FENS program
This position will serve under the guidance of the FENS Program Manager and will be responsible for overall management of the O&M managed services support for the program
Develop, maintain, and execute the Operations and Maintenance Plan supporting all FENS network infrastructure, and communications services.
Oversees large-scale multi-discipline team, providing 24x7 operations support, monitoring, and service desk operations
Lead the team that provides an Enterprise Operations Function through the FENS FAA User Portal giving authorized Government personnel read-only visibility and situational awareness /into the operational status of FENS services, their real-time performance, and performance history
Lead service delivery innovation to improve the O&M managed services
Work with O&M support professionals to ensure necessary changes are made to the solutions that resolve problems and improve the operational functionality that help improve overall program performance
Experience in the operations management of services in mission-critical environments
Experience managing enterprise-level operations, including implementations of ITIL best practices
Experience managing large service centers that provide support to a large customer base
Experience communicating with the Federal Government
Experience in the delivery of IT service and projects for all end-users
Experience with analysis, planning and implementation of ITSM initiatives
Must possess ITIL Foundation Level Certification (ITIL Expert preferred)
Bachelor’s degree and 10 years of relevant experience OR an Advanced degree and 7 years of relevant experience OR In absence of a degree, 14 years of relevant experience is required
Must be a U.S. Citizen
Must have or be capable of obtaining a Public Trust Clearance
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.
Collins Aerospace Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Life insurance and disability coverage
Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
Ovia Health, fertility and family planning
Employee Assistance Plan, including up to 5 free counseling sessions
Redbrick - Incentives for a Healthy You
Doctor on Demand, virtual doctor visits
Best Doctors, second opinion program
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.
Background check and drug screen required (every external new hire in the U.S.)
Drug Screen only performed on re-hires who have been gone for more than 1 year
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this link to read the Policy and Terms
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