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Flight Planning and Dispatch Coordinator

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Business Unit Collins Aerospace Req ID 01425052 Date posted 03/26/2021 City Annapolis State/Province Maryland Country/Region United States

Date Posted:

2021-03-24-07:00

Country:

United States of America

Location:

HMD31: Annapolis, MD 2551 Riva Road , Annapolis, MD, 21401-7435 USA

This role is responsible for striving to create a cooperative atmosphere where knowledge is shared amongst team members and provides our Flight Planning Dispatch Coordinators with the tools, information, and empowerment they need to effectively satisfy customer requests. 

Primary Responsibilities:

  • Responsible for interacting with ground and air-based business aviation customers via telephone and message exchanges during all phases of flight planning and operations.  

  • Create and disseminate computed flight plans and weather information. 

  • Relay sensitive aviation messages. 

  • Provide logistical assistance for flight crews and passengers including airport arrival and departure reservation management. 

  • Respond to incoming customer messages and telephone calls. 

  • Provide customer account, software, troubleshooting, and training support. 

  • Ensure customer satisfaction to customers (pilots, flight departments, and passengers). 

This position requires flexible coverage of multiple shifts in support of 24/7 operations, including holidays. The Flight Coordinator position is an essential personnel position meaning that you may be required to report for work during inclement weather. 

Basic Qualifications:

  • AA/AS degree or other 2-year post high school training with a minimum of 6 years of relevant experience

  • Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position.

  • Ability to work all shifts, weekends, and / or holidays. 

Preferred Qualifications:

  • FAA Dispatcher Certificate (strongly preferred). Candidates who do not have an FAA Dispatcher Certificate may be required to obtain one within 6 months of being hired. Experience in aviation dispatch, air traffic control, flight planning, and / or pilot. 

  • Ability to read aviation weather and NOTAMs. 

  • PC operating experience in a professional environment, including standard office software and internet browsing. 

  • Bi-lingual (Spanish) preferred, but not required. 

  • Must be able to communicate well both orally and in written form and to deliver exceptional customer service to both internal and external customers. 

  • Ability to work for extended periods while seated and using a personal computer and be able to handle incoming customer calls without assistance. 

  • Ability to handle multiple customer requests simultaneously and accurately, work well in dynamic situations, and someone who can anticipate and mitigate problems. 

  • Ability to prioritize their time and resources in crises, be able to work very effectively with others in a fast-paced team environment and be able to work independently with limited assistance.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance

  • Three weeks of vacation for newly hired employees

  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

  • Employee Scholar Program, tuition reimbursement program

  • Life insurance and disability coverage

  • Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal

  • Ovia Health, fertility and family planning

  • Employee Assistance Plan, including up to 5 free counseling sessions

  • Incentives for a Healthy You

  • Bright Horizons, back-up child / elder care and college coach resources

  • Autism Benefit

  • Doctor on Demand, virtual doctor visits

  • Adoption Assistance

  • Teladoc Medical Experts, second opinion program

  • And more!

 Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

 Note:

  • Background check and drug screen required (every external new hire in the U.S.)

  • Drug Screen only performed on re-hires who have been gone for more than 1 year 

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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