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Aircraft Connectivity Support Technician

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Business Unit Collins Aerospace Req ID 01403882 Date posted 06/29/2020 City Annapolis State/Province Maryland Country/Region United States

Date Posted:



United States of America


HMD31: Annapolis, MD 2551 Riva Road , Annapolis, MD, 21401-7435 USA

This role is responsible for providing support for Business/Commercial Aviation Aircraft communication and cabin connectivity systems/services. 

Primary Responsibilities:

  • Be the initial point of contact and must take ownership as a support team representative in fact-finding, establishing vendor/provider relationships and issue resolution for both internal and external customers.

  • Prepare and provide technical reports and documents in issue resolution in a clear and concise manner to internal and external customers, which have varied levels of technical competencies.

  • Work well in dynamic environment training and mitigating problems to establish priority using escalation procedures. 

  • Work on multiple issues and activities simultaneously, while providing root cause analysis in conjunction with escalation teams.

  • Provide conflict resolution, troubleshooting and customer service related skills.

Basic Qualifications:

  • Experience with Business/Commercial Aviation Aircraft communication and cabin connectivity systems/services. With interworking's of software-based applications and hardware, network infrastructure, wireless technology, embedded and real-time operating systems, mobile IP, broadband techniques and data structures, associated system security and open architectures.

  • Working knowledge and fundamental understanding of aircraft communications systems, including but not limited to ACARS and SATCOM systems in both the flight deck, telephony and cabin environments; including but not limited to Inmarsat, Iridium, ViaSat capable systems.

  • Self-starter with problem-solving, time management and issue prioritization skills, applicants must be able to self-manage and work independently as well as in a team.

  • Certificate in Networking/Related IT and/or prior experience with IP based routers and switches; CCENT, CCNA, Net+, Sec+.

  • This position requires a Bachelor’s degree OR in the absence of a degree, 6 years of relevant experience is required.

  • Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position.

Preferred Qualifications:

  • Five (5) or more years of customer service, field service, or technical/engineering experience related to business aviation and/or avionics systems installed on aircraft.

  • Experience as an avionics maintenance technician, system troubleshooting and system verification testing.

  • Troubleshooting onboard cabin networks and telephony issues with various interfacing systems regarding cabin management.

  • Experience in aircraft completions, service centers or avionics technician with an authorized service center or repair facility.

  • Multi-lingual (Preferred: English/Spanish/French) with good sense of global and regional customs and courtesies, regional dialect is a plus. 

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance

  • Three weeks of vacation for newly hired employees

  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

  • Tuition reimbursement

  • Life insurance and disability coverage

  • Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal

  • Ovia Health, fertility and family planning

  • Employee Assistance Plan, including up to 5 free counseling sessions

  •  Redbrick - Incentives for a Healthy You

  • Autism Benefit

  • Doctor on Demand, virtual doctor visits

  • Adoption Assistance

  • Best Doctors, second opinion program

  • And more! 

 Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.


  • Background check and drug screen required (every external new hire in the U.S.)

  • Drug Screen only performed on re-hires who have been gone for more than 1 year 

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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